Engagement manager


Our client, one of the biggest outsourcing companies in Ukraine, is looking for an Engagement Manager.

Our client, one of the biggest outsourcing companies in Ukraine, is looking for an Engagement Manager.

Responsibilities will include (but are not limited to):

Hold end-to-end responsibility for the client relations including the following:

  • Ensuring client satisfaction and manage client expectations
  • Promoting company positions inside the client organization to develop fruitful “win-win” cooperation between the companies
  • Processing all issues and escalations if any appears from the client side
  • Managing financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
  • Providing control of contracting and invoicing process
  • Taking responsibility for P&L in his accounts

Active participation in pre-sales and business development activities:

  • Managing bidding process
  • Participation in and holding meetings and presentations to win new clients

Performing supervision over projects and deliveries portfolio:

  • Ensuring effectiveness of delivery process including proper usage of methodology and tools in the outsourcing team
  • Processing issues escalated by the team o Responsible for proper reporting

Managing outsourcing team:

  • Taking responsibility for the delivery team staffing according to the client needs
  • Performing regular evaluation of the team members including salary revision
  • Ensuring people management and promotion from the company side

Successful candidates should have the following competencies/skills:

  • Proven successful experience (5+years) in managing deliveries and/or projects in System integration and/or Software development/integration areas
  • Good understanding of Microsoft stack technologies
  • Good understanding of Cloud technologies (Azure, Office 365 and AWS)
  • Strong communication and presentation skills
  • Advanced leadership and people management abilities
  • Proactiveness, result oriented personality, ability to broad thinking
  • Strong commitment to producing business values for both company and the clients
  • Fluent English (German or French would be an advantage).

Responsible Recruiter: yulia.dutko@abouthr.com.ua


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