L3 Technical Lead

Киев

Our client, one of the biggest outsourcing companies in Ukraine. is looking for a person who will head IT operation L3 support team and will drive different operational and implementation tasks.

Areas of Responsibility

• Operational support of infrastructure solutions and applications
• Coordinating and executing change tasks and implementation projects
• Communication with other support teams, Customer and 3^rd party vendors
• L3 Team management
• Documenting
• Reporting
• Other technical and administrative tasks

Qualifications

• University degree or equivalent
• Strong experience in system administration, design, implementation, and maintenance of infrastructure solutions:
  • MS Windows server 2012, 2016 OS and its roles (AD, DNS, DHCP, IIS, TS, etc.)
  • MS Exchange 2013, 2016
  • MS SQL 2012-2016
  • Servers, Storages and Storage Area Network
  • Automation: PowerShell scripting
  • ITIL
• Experience with the following technologies will be a plus:
  • VMware ESX, vCenter
  • Biztalk
  • O365
  • Azure
  • Jira ServiceDesk

Personal Skills

• Well-developed ability to focus on customer demands and establish partnership relations
• Excellent analytical skills
• Ability to meet deadlines
• Experience in working with a team varying in personalities and psychological characteristics
• Ability to demonstrate a positive approach, flexibility, and self-initiative
• Good communication skills
• Written and spoken English (Intermediate level or higher).

Responsible recruiter: yf@abouthr.com.ua