GTO Talent Operations Manager


Our client, one of the leaders in the software development industry, is looking for GTO Talent Operations Manager for the Chernivtsi office.

Job Purpose

  • sustainable location growth
  • positive location brand in the staffing area (inside the company and on external market)
  • successfully staffed projects in the location
  • strong, skilled, motivated team
  • cost-effectiveness of staffing projects

Duties and Responsibilities


  • unique brand of location creating, promotion of location providing
  • creating staffing strategy according to data, statistic etc
  • staffing projects planning and allocation
  • market and competitors analyzing
  • predicting risks in staffing and providing a plan on how to minimize them
  • creating, analyzing and optimizing budget for staffing in location
  • ensuring cost-effective staffing process in the location

Leading a team of recruitment and resource management professionals:

  • team composition planning, capacity analyzing and optimizing
  • managing performance of the team, sync-up and status meeting conducting
  • calculating KPIs, salaries, bonuses for the team; ensuring that current motivation is appropriate
  • mentoring team members
  • performance review processing
  • clear and achievable goals setting
  • permanent feedbacks session conducting
  • trainings, knowledge sessions, other types of education conducting
  • potential of each team member detecting and developing
  • conflict situation resolving
  • teambuilding events organizing
  • recruitment statistic calculating and analyzing
  • database quality controlling

Collaboration with Delivery/client:

  • encouraging delivery for staffing in location
  • building trusted relationship with PMs, DD, CSL, Sales managers
  • sync-up, status meetings about staffing in location conducting
  • conflict situation during the staffing process resolving
  • feedbacks after staffing gathering and analyzing
  • providing market researches and market analysis according to requests

Collaboration with other team members:

  • retrospective meetings about staffing cases with BPs conducting
  • staffing leads assigning and allocating
  • requesting resources, vision, general strategy, feedbacks form GTA


  • providing necessary information to TACLs, requesting improvement in some particular directions



  • Bachelor degree or higher


  • 5+ years of IT industry experience in HR, recruiting or project management areas
  • 3+ years of managing team experience


  • Understanding of software development company and outsourcing business functioning
  • Understanding of IT industry standards and trends
  • Understanding of recruiting and staffing processes

Skills and abilities:

  • English upper-intermediate+
  • Leadership skills, people management skills
  • Planning and budgeting skills
  • Advanced level of decision-making skills
  • Client-orientation, service-orientation
  • Conflict-resolving skills
  • Analytical skills
  • Excellent communication and meeting facilitation skills

Responsible recruiter: ym@abouthr.com.ua

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