Vacancies

candidate

Customer Service Manager

Lviv. Active

Our Client, an international company, which works in the medical industry, is looking for a Customer Service Manager in Lviv.

Requirements:

  • Higher Education.
  • 3+ years of experience in a similar position.
  • Knowledge of the main indicators of measuring and evaluating customer loyalty and satisfaction with services (NPS, CSI, questionnaire, “mystery shopper”, etc.).
  • Good analytical and organizational skills.
  • Innovation, motivation, focus on results.
  • MS Office user.
  • Knowledge of English will be a plus.

Responsibilities:

  • Development and implementation of a strategic plan for interaction with clients.
  • Organization of work on the analysis of current business processes in terms of customer services, identifying opportunities for automation of work.
  • Preparation of reports on key performance indicators of customer services.
  • Involve managers of all departments to develop initiatives and oversee the implementation of a strategic plan for interaction with customers.
  • Introduction of new practices and approaches to improve customer service.
  • Preparation and development of the annual budget of the department to achieve the company’s goals.

The company offers:

  • Official employment.
  • The competitive level of wages.
  • Social guarantees following the law.
  • Possibility to attend profile conferences, seminars.

Responsible recruiter: yf@abouthr.com.ua

Thank you! Our managers will contact you